Energy efficient, cost-saving radiant heaters

Privacy Policy

This privacy policy discloses the privacy practices for This privacy policy applies solely to information collected by this web site.

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

What Information We Collect

When ordering or registering on our site, you may be asked to enter your name, email address, mailing address, phone number and credit card information.

We collect normal web statistics as people visit our site.  Our servers create log files where we may also collect and store your IP address, access URL, time of access, geographic location, browser type, and referral URL, which allow us to analyze and understand traffic and use patterns at our website.  These log files do not contain PII and this type of information is never linked back to any PII that you have provided.

How Your Information Is Used

We collect your email address in order to:

Send information, respond to inquiries, and/or other requests or questions.
Process orders and to send information and updates pertaining to orders.
Send you additional information related to your product and/or service
Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

Use of Cookies

“Session cookies” help us improve your experience while visiting the website and avoid the need to re-enter information.  Session cookies are temporary cookies that operate only during your use of our website, and automatically stop when you leave.  We do not store PII on cookies.

We also use cookies in connection with Google Analytics.  Google cookies gather and store information about use patterns and traffic on our website.  This information helps us identify problems and make changes in our website to improve and enhance user experience.  Google cookies do not store information specific to any user of our website, and we will not use any user-specific information in any way related to Google Analytics.  Aggregated information from Google cookies is used exclusively to refine our website.

At any time, you may opt-out of Google Analytics tracking with the Google Analytics opt-out browser add-on.  Details about disabling cookies generally can typically be found in the Help facility provided with your browser.

How Your Information Is Protected

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon in your web browser, or looking for “https” at the beginning of the address of the web page.

Please note that we do not store credit/debit card numbers nor do we share customer details with any 3rd parties.

Infra-Red Radiant, Inc uses a third-party provider,, to complete any financial transaction, such as orders, initiated on our website.’s Privacy Policy can be found on their site.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Sharing Your Information

We do NOT share your information with third parties, we do NOT share your email addresses with sponsors or any third parties, and we do NOT run exclusive ‘sponsored’ emails on behalf of third parties.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under the age of 13 years old.